August 2, 2018 at three:forty nine pm My daughter was in town for the go to, and on her way here she contains a leak in her 2014 Ford Taurus Minimal. so i went on the internet and appeared up tires and price, located Firestone Firehawk AS, so I manufactured the appointment at Brooklyn Center area and drop the car off. when it had been time to choose it up her automobile i was advised that we could not utilize the coupon on People will not be there brand name tires. so i called to 2 other firestone retailers and was advised that i could utilize the coupon and they're firestone model tires also to convey the vehicle in and they might get it done today.
Some perception of legal responsibility really should be felt not effectively it’s been four months. (1 thirty day period additional in defensive tone)This could have been my family members lawyer sending this email. If this was my enterprise I would've confident my customer This could be cared for free and instantly with a few honest apologies . And assurance that it wouldn't happen all over again in all probability absolutely free oil adjust (what ever. ) This service practical experience has long been very disappointing and seems to get systemic with all firestone from what I’ve been studying on the internet. I hope this e mail will give the truth Test your buyer service demands mainly because I used to be a supporter of the tires. But encounters like this are frequently not recoverable.
Before taking in the vehicle to Firestone there was practically nothing Improper with my emergency breaks. Now my spouse and children and myself life are in danger as a result of dollars scam Firestone staff members in Ohio has inflicted on my car and myself.
Also on my past pay a visit to I questioned Paul Scott how did they know for sure if the learn cylinder they removed from my automobile genuinely needed to be replaced (as it didn’t resolve the situation.
Meanwhile while he is still insisting which i have to fork out further to exchange a sensor I begin to google “I generate a Madza just experienced my battery changed and now my automobile window doesn’t function” on my phone. What I found out was that Madza includes a window reset that must be performed at any time the battery has been disconnected. I showed him what I discovered and asked if we could Do that. He swiftly agrees and still insists that I ought to pay extra money to have a lousy sensor replaced. The window reset was the answer!! So fundamentally I preset my window! Although this is a simpler situation and I’m glad that it had been preset, my even larger situation will be the weak buyer service I gained after I reported my grievance and The reality that he is insisting I invest more money to repair a sensor that wasn’t even damaged!! I selected Firestone as it was a lot more practical for me rather than ready to receive in with my mechanic. In no way yet again!! I will take my vehicle to Firestone once again and I will notify Absolutely everyone I am aware to carry out precisely the same! What a rip off scam! Had I not googled on my phone this unprofessional impolite manager would have attempted to charge me to exchange something which wasn’t even broken!! I’m beginning to issue if I even necessary a new battery in the first place now! An hour or so plus a 50 percent task ending up taking about 2 one/2 with all the issues. I won't ever use your services once more and will notify Absolutely everyone I'm sure to do the same.
My initially problem in this entire fiasco is the fact I entrusted your business, again in August, to look at my auto and describe to me just what was taking place. Acquiring still left there, about $one,three hundred afterwards, I expected that the issue was mounted. Please Remember with that $one,300 bill, the electrical challenge was introduced up as being a “possible” problem, but not dealt with as I would have expected, realizing what I do know now. My 2nd situation is I yet again entrusted my car or truck to your business’s treatment in the course of the Bronx service, whereby don't just was the trouble not mounted, but I afterwards discovered which they had been the reason for the final word computer malfunction we are actually seeking to resolve.
January 4, 2017 at nine:08 am It is apparent that the customer service at Firestone is terrible all over the place. I have not been disrespected by an employee there. It will it make any difference if I am modest or large. The judgemental reviews need to be held to themselves any time you’re dealing with clients. I went in to secure a battery in my vehicle was caught in the future and the lady within the register was linked here really trying to enable but among the staff stated which i search large enough and robust enough to carry it why does he need to aid?
By Wednesday I had found oil stains in my driveway. I believed, oh no! I just had my oil transformed. When I brought my motor vehicle in just a couple of days right after owning my oil improved at this exact same Firestone location, the service adviser, Isaac, turned defensive. I wasn't accusatory, I just wanted my motor vehicle reinspected. Before that occurred Isaac was going into what it “could” be or what “may” have took place. I finally experienced to halt him and check with him to only set the vehicle around the lift so we could actually see what the trouble was.
This is able to happen to be One more $200. Why did they not suggest or complete the cheaper and clearly proper restore to start with?
After i pointed out my oil was reportedly “1 qt low” to the Examine record new person replied “maybe he checked it in the wrong Continue location”. I identified the washer fluid was marked as good, when in truth it absolutely was wholly empty. New male just nodded. I requested new person how would I know I really necessary a fuel pump if these other things were being incorrect. New male responded “for the reason that he’s a grasp mechanic”.
I spoke with the worker that answered the telephone about letter acquired. She pulled up my information on their desktops to confirm if my tires ended up included in this remember. She mentioned to me which they had been tires click to investigate that fell below recall notice (the serial figures/size etcetera all matched remember recognize) and that they would be replaced free of charge to me.
This dwelling need to have already been loved and cared for at some time.Had to clean patio on arrival. Area was infested with mosquitoes.Entrance and backyard needing awareness with standing h2o attracting much more mosquitoes.
In numerous ways we felt an obligation at this stage to convey it back again to Firestone as a result of prior services, that we felt we were remaining charged an arm and also a leg involving the service and tow prices, that we would have liked your business to repair whatsoever may possibly have already been finished/find the Genuine reason for The problem.
we ended up at Firestone all day long til seven:30pm. person didn’t even generate test the see this car took my funds, $329.00 and gave me the keys and said thanks, excellent night time. I drove the vehicle throughout the block and it started to die, “yet again”. I remaining the vehicle about the Firestone parking lot, named my mom to come back decide on me up, automobile started but gained’t acquire me any place. what subsequent we shall see on tomorrow : As The entire world Turns! I’m threw with Firestone! under no circumstances all over again, They're navigate here so quick to get your cash and tell you what’s Incorrect along with your car or truck with no even check driving it just before and after! jerks. and my birthday is tomorrow, This really is sickening. whichever occurred to the real mechanics? exactly where are they?